Compac Christmas Hours 2022

Over the Christmas period Compac will be running a reduced support and spare parts service from our New Zealand and Australian offices. During this time, we will endeavour to help with any faults you may experience, however limitations on courier pickups and deliveries will reduce our ability to respond to your requests.  We recommend you place orders soon for commonly used parts and consumables to ensure you can provide uninterrupted support to your customers over the holiday period. If you have a fault outside of the hours listed below you can email Tech Support or leave a message on +64 9 571 1877 and we will reply back as soon as we are in the office.

Commissioning support is not available from Friday 23rd of December 2022 to Friday 6th of January 2023. Also, there will be limited support for Spare Parts during the holiday period, so please be prepared and expect delays on spare parts orders.

We wish you a Merry Christmas and Happy New Year !

Office and factory closing times:

New Zealand - closes 11.30am Friday 23rd December through to Monday 9^th January
Australia - closes midday Friday 23rd December through to 5th January
India - will not close and remains operational throughout this time

Roadgas Limited, based in Nottingham has recently been appointed as an international distributor for the Compac, NZ range of gas refuelling dispensers for the UK & Ireland.

Roadgas is the leading supplier of renewable CNG and biomethane refuelling station infrastructure in the UK and Ireland.  They work with both the public and private sectors to provide a complete supply solution that meets the bespoke needs of fleet, haulage and logistics operations throughout the UK & Ireland. Roadgas has a market leading team of industry specialists and highly skilled engineers with over 30 years' experience in the industrial gases industry and remains committed to providing a superior service 24/7.

David Rix, Managing Director of Roadgas stated “This is a significant development for Roadgas and our customers in the sectors in which we operate. The addition of the Compac range of dispensers helps us to provide a quality engineered solution as well as providing a one-stop shop for our transport customers looking at CNG to help decarbonise their fleets.”

Trevor Watt, Sales Manager at Compac said “We are delighted to be working with Roadgas as our representative in the UK & Ireland. Roadgas is a natural choice for us as we have worked with them for a number of years now. We have been impressed by their commitment to drive CNG, LNG and biomethane infrastructure development in these growth markets in the past couple of years.”

Roadgas will be installing, servicing and maintaining dispenser products on behalf of Compac. The Roadgas service engineers are technically trained and able to provide help and advice on the range of dispensers now available. Roadgas will also carry a range of spare parts to help with faster replacement and refurbishment for maintenance purposes.

David Rix continues “We look forward to working with the existing range of Compac customers as well as welcoming some new ones. Roadgas remains committed to providing the highest levels of service for our own new & existing clients and to the broader Compac customer base.”

Pre-authorisations Explained UPDATE

Technical Bulletin CTB1063

This document explains Pre-authorisations - what they are, why they are needed and how they work. Please note: an update to the document has recently been made.

Click the PDF below to read more.

UPDATED: SIM Card Use in Compac Equipment

(This is an advisoritory notice for the use of SIM cards in Compac Equipment)

UPDATED: 30 August 2018
All customers should turn off SMS functionality on their SIM cards regardless of Modem type (DO NOT disable data).

SIM cards enable specific Compac equipment to connect to the internet and allows transactions to be uploaded to CompacOnline. It also enables uploading card changes, viewing transactions and tank levels and running reports.

It is the responsibility of the owner of the Compac equipment to:

• Order a regular size M2M Telstra SIM data card (minimum 2GB per month data plan) configured for internet access as well as Telstra Extranet APN. Product code GPT EXB3 must be activated.
• Ensure usage notifications are turned ON for the SIM via EMAIL not SMS – direct emails to the responsible person in your organisation to ensure no unplanned usage occurs such as cyber-attacks – should the data limit reach 100% within a given month this would be considered abnormal usage and the Compac Help Desk should be informed.